customer care

Offline period, summer 2019

Nous serons en congé pour la période de l'été 2019, la boutique reste cependant ouverte pour achats. La livraison se fera une fois par semaine, le jeudi suivant votre achat. Vous recevrez un avis de livraison par courriel pour vous confirmer la date d'expédition.

Si vous sélectionnez l'option cueillette, votre colis sera disponible au 277 Rue St-Joseph, chez MARCUS, le vendredi suivant votre achat. Vous recevrez également un courriel pour vous en aviser.

Merci de votre compréhension et passez un agréable été!

Cueillettes

L'adresse pour récupérer votre colis à notre point de cueillette est le 277 rue St-Joseph Est à Québec, au salon CHEZ MARCUS. Nous vous contacterons pour vous confirmer la date et l'heure à laquelle votre paquet y sera disponible!

Delivery charges*

 

*Shipping to Territories and Northern Québec is subject to over-fees. Please expect an email from us after your purchase with the final shipping price. Don't hesitate to write us with your postal code to request a quote.

Tracking your package

You should receive an order confirmation promptly after the completion of your purchase, which will include the detail of your transaction and a tracking number that you can use to follow your package's delivery!

Taxes

All the prices listed on our website are in Canadian dollars (CAD) and the sales taxes are calculated according to your home province. International shoppers; you may have to pay for your domestic taxes depending on your country's policy when the package goes through customs.

Return policy

We are really proud to offer you the best vintage condition possible. Please refer to the "About vintage" article in our ABOUT menu for more information on pre-loved garments.

If you are deeply unsatisfied with your purchase, please send us an inquiry within 48h hours after receiving your package.  We give a store credit for returned items.  The return shipping charge are not covered by our return policy. 

We only accept pre-authorized returns so please make sure you contact (contact form bellow) and explain your inquiry so we can issue a return authorization number.  You should send us your claim within 48h days after the product was received at your home and we should receive the product back at our office within 5 business days after the RA# is issued. All products purchased at discounted price or with a promo coupon are final.

Payment info

We are proud to partner up with Paypal to securely manage your payment. Paypal is a worldwide online secure-payment service that accepts all methods of payment (Visa, Mastercard, American Express, Discover and direct debit from your bank account). Using Paypal is free and does not require inscription from your part. Your payment will be processed rapidly, securely and without surprise fees.

Currency conversion

All prices listed on our site are in Canadian dollars (CAD) and your purchase will also be billed in CAD. If you are an international buyer, the currency conversion will be according to the bank that issued your payment at the time of the transaction. Please refer to the well-known www.xe.com for all international current rates.

About your privacy

Beau People commits to protecting your privacy. We will use your personal information you provided us to promptly process your order. We may want to sporadically communicate with you our latest news, promotions via monthly and unannoying emails.  You can unsubscribe from our list whenever you wish.

Legal

All the content and material presented on our sites including but not limited to photography, informational content, design, graphic design, DIY projects and our business names are properties of Beau People. Any of your content shall not be used or reproduced without our written consent.